Are all your products vegan?
All our products are vegan except a few which are made with beeswax and honey. Aside from our lip balms, Goat Milk with Lavender and Tumeric with Honey soap all our products are vegan.
Can your soaps be used on the face?
All our soaps are gentle enough to be used on the face but as with all skincare products conduct a patch test if you have concerns about skin sensitivities and allergies.
Does your Shea Butter have a strong aroma?
While Shea butter has a characteristically nutty smell, we use premium quality Grade A Shea Butter in all our products which has the smell is minimized. Also the smell of Shea butter doesn’t last long and typically fades a few minutes after application.
How long does a bar of soap last?
Our soap bars last a few weeks depending on usage. It is important to bear in mind that handmade soap is softer than commercial cleansing bars and detergents. To get the best use out of your soap, allow it to dry between uses on a draining soap dish.
How Can I Cancel or Change My Order?
Once an order is processed we cannot cancel or change it but if you call our customer service lines 0908 166 6663 or 0908 166 6665 soon after you place your order we would be happy to provide you the best possible assistance in resolving the issue. Bear in mind that our customer service lines are open from 9am – 5pm from Monday – Saturday.
How Do I Track My Order?
When you place an order, an email is sent to you with your order number and status. Your order status is constantly updated to provide you the necessary information. You can also call our customer service numbers to make enquiries regarding your order.
How Can I Return a Product?
Due to the nature of our products we do not accept returns or exchanges. However, contact us if you are not happy with your order and we will do our best to help.