Frequently Asked Questions

General Questions

Are your products vegan?
Almost all of our products are vegan save for the ones made with beeswax and honey (Lip balms, Goat Milk with Lavender and Tumeric with Honey soap).
Does your shea butter have a strong aroma
While Shea butter has a characteristically nutty smell, we use premium quality Grade A Shea Butter in all our products which has does not have a strong smell.  Also the smell of Shea butter doesn’t last long and typically fades a few minutes after application.
How long does your soap last
Our soap bars last about two weeks depending on usage. It is important to bear in mind that handmade soap is softer than commercial cleansing bars and detergents. To get the best use out of your soap, allow it to dry between uses on a draining soap dish.
Does shea butter darken
We have tested our shea butter on ourselves and on our friends and it does not darken the skin. However as with other skincare products, it is advisable to apply sunscreen if you are exposed to the sun indoors or outdoors.
How can I cancel my order
Once an order is processed we cannot cancel or change it but if you call our customer service lines 0908 166 6663 or 0908 166 6665 soon after you place your order we would be happy to provide you the best possible assistance in resolving the issue. Bear in mind that our customer service lines are open from 9am – 5pm from Monday – Saturday.
How do I track my order
When you place an order, an email is sent to you with your order number and status. Your order status is constantly updated to provide you the necessary information. You can also call our customer service numbers to make enquiries regarding your order.
How can I return a product
Due to the nature of our products we do not accept returns or exchanges. However, contact us if you are not happy with your order and we will do our best to help.
Can I use your soaps on my face

All our soaps are gentle enough to be used on the face but as with all skincare products conduct a patch test if you have concerns about skin sensitivities and allergies.

× How can I help you? Available from 09:00 to 17:00